Otantica ships from Dubai, United Arab Emirates
Free collection from Dubai,United Arab Emirates.
Full address shall be messaged to you after you place your order.
RETURN and REFUNDS As our products are handcrafted we understand that you may need to change size one time. We offer a 14 day return policy. Returns, Repairs, and Replacement can be requested via sending a message using the 'message shop' button on this page. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Refusing to accept shipment is not the proper way to return and will not guarantee a refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within several days. Shipping charges & return custom charges will be in your responsibility. We will only bear the exchange delivery cost for the customers located in the United Arab Emirates. We only replace items if they are defective or damaged upon arrival or if the wrong item was shipped. Buyers will be responsible for paying for the shipping costs for returning an item. Shipping costs are non-refundable. If buyer receives a refund, the cost of return shipping will be deducted from the total refund unless otherwise approved. Depending on where the item is being shipped, the time it may take for an exchanged product may vary. Items returned that are not in the condition as described in the return request will not be refunded and buyer will be responsible for paying shipping costs in order to have item returned. Customers that have returned items not as described or otherwise not in line with our policy listed above, which require the purchase of shipping in order to be returned will have 14 days to submit payment for shipping costs or the item may be destroyed or disposed.
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